Natures Basket Limited (NBL/we/us/our) acknowledge your faith in us and we endeavor to maintain and secure your privacy at highest standards. NBL recognizes that your privacy is important to you and that you have certain rights in relation to your personal information (“information”). NBL appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with. By providing your consent to this privacy policy, you agree to the collection, use and transfer of your information as set out in this privacy policy. NBL may change its privacy policy from time to time and may display the same on its website/mobile application. In case you disapprove any of the terms and conditions of this privacy policy, then you should immediately cease to use the website/mobile application. Our objective is to provide a better shopping experience to our customers and customers of our affiliates.
This privacy policy read along with Terms and Conditions of Use manifest NBL policy on the collection, use and disclosure of information shared by the visitors on its website/mobile application. NBL will use the information only as set out in the privacy policy. This privacy policy is published as per the Information Technology Act 2000.
Please note that this privacy policy is subject to change from time to time and hence you are requested to visit the site at regular intervals.
NBL receives and stores the information you enter on its website/mobile application. Your personal details like email address, name, phone number, are generally collected. You will have the sole right to provide the information and you are not under an obligation to provide any other information, except the details required for delivery of services to you.
NBL may use the information for the following purposes:
(i) to address any issues relating to service and sale and also to increase your shopping experience;
(ii) handling orders and deliver products and to provide promotional offers and share details about products and services;
(iii) communicating with you through phone, mobile application or email;
(iv) providing an enhanced and delightful customer experience;
(v) dealing with enquiries and complaints, customer services and related activities and fixing errors and providing recommendations based on your past purchases;
(vi) responding to your queries and fulfilling your requests for information regarding our products and services;
(vii) to notify you and send offers about our products and services, and products and services of the holding company, its subsidiaries and all other entities over which the holding company and/or its subsidiaries exercise majority control under the RP-Sanjiv Goenka Group (“Group”);
(viii) for marketing and for market research/industry/sector analytics purposes, including internal demographic studies, by third parties, to provide, optimize and personalize their products and services to you and to send you newsletters and information about their products and services; and
(ix) responding to judicial process and provide information to law enforcement agencies or as permitted by law.
Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our website/mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.
We collect your information relating to your profile in order to improve our service and offerings. During this process, we identify your IP address to collect information. We use this information to customize our services and offerings to your specific needs. We may disclose/transfer your information:
(i) to any law enforcement authority during course of their requirement or as it may require under any law in force;
(ii) to our Group for business purposes including for providing an enhanced and delightful customer experience;
(iii) to our affiliate companies for better customer satisfaction;
(iv) to our advisors such as lawyers, chartered accountants and financial advisors in connection with business transactions; and
(v) to third parties that provide services to us or act on our behalf in connection with the operation of our business.
We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.
We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.
Our website/mobile application links to other websites that may collect information about you. NBL is not responsible for the privacy practices or the content of those linked websites.
Mr. G.R. SRIKKANTH
Natures Basket Limited
Duncan House
31 NS Road
Kolkata – 700 001
Mobile No. 9831435958
Email id legal.nbl@rpsg.in
In case of any complaints as a result of access or usage of the website/mobile application, you can reach out to the above person.
Welcome to www. naturesbasket.co.in,
an online shopping portal of Godrej Nature's Basket for the range of retailed products and brands of Natures Basket Ltd. in India. The terms and conditions contained herein along with the Privacy Policy and Agreement regulating our relationship with regard to the use of www.naturesbasket.co.in
by you.
You are advised to read this Agreement carefully before entering into a transaction
on www.naturesbasket.co.in.
If you accept this agreement, it will be a legally binding agreement between you and NBL (for shopping on www.naturesbasket.co.in).
Your visit to this website is subject to this Payment, Delivery and Returns Policy
and Terms and Conditions and our Privacy Policy available here on this website.
This website www.naturesbasket.co.in is operated by Natures Basket Ltd.(NBL), an India based company incorporated under the Indian Companies Act of 1956 . The policy is issued by NBL. By placing an order on this site you are entering into a purchase/sale transaction with Natures Basket Ltd.
The terms and conditions are enumerated as follows
"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time.
www.naturesbasket.co.in
or the Site means the online shopping portal owned and operated by NBL which provides a plat to the shoppers to buy the products listed on the site.
"Vendor"/"Seller"/Affiliate shall mean the person or any legal entity who offers for sale, sells the products or services on
www.naturesbasket.co.in
"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site.
"User"/ "You" means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site.
You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.
This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides the online shopping plat wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the Proceed to Payment button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.
Either User/ You or NBL may terminate the agreement at any time, with or without cause. However, NBL reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.
NBL may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.
You further agree and undertake that you are accessing the services available on
this Site and transacting at your sole risk and are using your best and prudent
judgment before entering into any transaction through this Site.
NBL accepts no liability for any errors or omissions, whether on behalf of
itself or third parties. The address at which delivery of the product ordered by
you are to be made should be correct and proper in all respects.
After the receipt of payment the Buyer/ cash on delivery as the case may be, NBL
shall arrange for the delivery of the product to the recipient at the shipping
address provided by the Buyer. Any and all orders placed by you on this Site are
a firm commitment to purchase and you are obligated to complete the transaction
and not contest it in anyway.
Before placing an order you are advised to check the product description
carefully. By placing an order for a product you agree to be bound by the
conditions of sale included in the item’s description.
Product prices listed on the website are current. While every care has been taken
to label the products accurately, errors in data entry and updation may occur.
NBL reserve the right to cancel the order in case a transaction has been made
where the price indicated was not the correct price. In the rare event that
happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site are given in Indian Rupees. For international
cards used on the site, the banks applicable exchange rate and charges will
apply. We have no jurisdiction on this and any disputes or queries on exchange
rates and bank charges need to be directed to the bank or institution that
issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at price in
effect at the time of receipt of money and raising of an invoice. Some products
which are listed on the web stores such as fresh fruits and vegetables are
products where prices change on a daily basis. You will be billed the prices
prevalent during the invoicing of the products.However, for the products such as fresh fruits and vegetables,
differential amount due to differential weight shall be adjusted in the customer invoice copy on delivery.
Our products are liable for taxes, as applicable in India.
Our endeavour is to ensure that all products listed on the site are available in
stock for despatch to the buyer. However in case this in not available for any
reason, we will contact you within 2 business days and give you the option to
exchange or cancel the order based on your convenience.
The following modes of payments are available:
a) Credit Cards - Master Card, Visa, Diners
b) Debit Cards - Master Card, Visa, Maestro and Rupay
c) Netbanking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases
d) Cash On Delivery.As per the government ruling we shall not be accepting any 500 and 1000 rupees notes for CoD orders till further notice.
e) Card on Delivery
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. Your credit card or debit card statements will reflect Net Distribution Services Private Limited. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Notwithstanding other legal remedies that may be available to NBL, NBL may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site.
- If the User is in breach any of the terms and conditions of this Agreement;
- If the User has provided wrong, inaccurate, incomplete or incorrect initiation;
- If your actions may cause any harm, damage or loss to the other Users or NBL
User agrees to defend, indemnify and hold harmless NBL, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
This website is created and controlled by NBL in Mumbai, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kolkata, West Bengal, India, in all disputes arising out of or relating to the use of the NBL Site. Use of the NBL Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold NBL, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the NBL Site.
NBL and other names, graphics, logos, and icons identifying NBL or its products or services are the proprietary marks of NBL. These IPRs may not be used in connection with any product or service that is not offered by NBL, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NBL. All other trademarks not owned by NBL that appear on this site are the property of their respective owners.
These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and NBL with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and NBL with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
NBL welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, initiation, or any other content you contribute to NBL or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for NBL to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by NBL will not infringe upon or violate the rights of any third party.
We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
The delivery will NOT be redirected / redelivered to any other address in any circumstance.
The selected product will be delivered only in the city it is mentioned as available on this Site.
NBL shall not be held responsible for damage of products after delivery.
NBL will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, NBL will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, NBL will refund the entire order money to the Customer.
- Delivery not done due to wrong address.
- Recipient not available.
- Premises locked.
In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or expired or not as per your original order, Please return these products to the delivery person along with a remark on the delivery receipt. Please contact customer service by email through the contact us link on the website (https://naturesbasket.co.in) mention the return of products along with the order number , and the date of delivery.
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition within 48 hours of delivery.
Postage and charges for return of these will not be refunded.
Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.
All exchanges or refunds will be accepted within 48 hours of delivery.
Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.
We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time". Thank you for visiting www.naturesbasket.co.in